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Helpdesk

Frequently Asked Questions & Tutorials
As we are a prepayment provider, an invoice is created on every deposit. You can view and download this under the menu item "Account" -> "Credit" under bank statements. 
We always try to adapt our payment methods to customer requirements. We currently offer the following payment service providers:
- VISA
- Mastercard
- Discover
- Paysafecard
- Bitcoin
- Paypal
You can make deposits with a minimum of 5, - EURO. Unfortunately, we do not accept amounts of less than 5, - EURO due to high administrative costs.
All Bitcoin payments are verified separately by our payment service provider and this process can take up to 1 hour. On average, however, they need a maximum of 20 minutes to send us a confirmation. Once we have received the confirmation, the amount will be available to you. 
Unfortunately we cannot offer all payment methods in all countries, so we would ask you to make your deposit using one of the providers listed. However, if you need a specific provider, then please do contact our support team.
You can redeem your bonus code at any time under the menu item "Account" -> "Credit" . The amount will be credited to your account immediately. 
Yes, you can activate an extension option for each server separately. As long as you have enough credit, the server will then be extended by our system independently. 
Since we have nothing to hide, we offer our customers the possibility of testing our services during the first 48 hours after the first deposit. If you are not happy with them, please open a support ticket and we will return your money. Excluded from this are payments via Bitcoin and Paysafecard. Both providers prohibit repayment or payment through other providers due to strict money laundering laws.

Any questions?

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